Before I start writing I would like to apologize for my absence for so long. Unfortunately, for personal reasons, I was not able to meet my obligations. But now everything is over and I will carry on and try to keep track with you guys…
This post is gonna be about week 2 blog post, about reflecting upon the principles of persuasion and the correlation in my work environment.
So, we have learned about the 6 principles, reciprocity, commitment & consistency, authority, liking, scarcity and social proof.
I believe that in my work field we use all of the above at the same time. We emphasize, on the commitment and consistency principle. It’s one of the most important principles for us. Because we have to deal with a big amount of customers every day and because the people attending them change non-stop we empathize on the importance of being consistent with our commitments to our customers. We try to make sure that everyone is on the same page and that we offer the same service no matter who is attending. Personally, I like to add a personal touch to my interactions with the customers, I think I would link it with the liking principle because I like to engage with my customers, I like to chat with them and find things in common, make them feel important and special and just someone that I am in a rush to attend and “get rid off”. Also, if they like me or connect with me somehow because, in the nature of my job I have to, very often, deny stuff from customers, it is easier for them to accept it if they like me.
But, in general, I think that no matter where you work, at some point we make use of at least one of these principles, and most of the time, I believe that it is not intended and we don’t even realize it. At least in my case, that’s whats happening and before this class, I would have never thought that there is a whole science behind what I naturally do when I interact with my customers or that someone would do it on purpose to take advantage of people the wrong way, not the healthy staff-customer interaction. Too naive, I guess?